Production & Policies

Creative process & production partners
By buying PainfullyPretty, you are supporting a one-woman shop, supporting not only a feminist small business but one run by a spoonie! Design, assembly, packaging and marketing is all run by PainfullyPretty, with laser cutting from production partner Vector Etch.

Materials
Apart from the vintage upcycled brooches, PainfullyPretty products are made with acrylic, paint and hygienic findings. 

Sustainability
PainfullyPretty is committed to sustainability. Efforts are made to upcycle items and use the least amount of acrylic possible when laser cutting. Recycled silver chain used where possible. Each PainfullyPretty product is packaged in a calico bag, ecofriendly keepsake packaging. The packaging process also includes using recycled paper and wrapping, recycled boxes and tissue paper/bubble wrap, as well as biodegradable tape and hemp twine.

Processing time
The time I need to prepare an order for shipping varies but is usually within 2 days from purchase. For details, see individual items. I'll do my best to meet these shipping estimates, but can't guarantee them.
 
Estimated shipping times
Australia, New Zealand and Oceania: 1-2 weeks
United Kingdom: 2-3 weeks
United States: 2-3 weeks

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 days of purchase

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Digital downloads
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.